VOLT & HAMMER
Complaints Policy
Your Satisfaction is Our Priority!
At Volt & Hammer Electrical, we are committed to providing top-quality electrical services and ensuring our customers are completely satisfied with our work. However, we understand that sometimes things don’t go as planned, and we’re here to make sure that any concerns you may have are addressed in a friendly and efficient manner.
Our Promise to You
If you have a complaint or concern, we will:
•Listen carefully to your issue •Treat your complaint with respect and professionalism •Resolve your complaint as quickly as possiblewhile keeping your layout clean. Link your text to anything, or set your text box to expand on click. Write your text here...
How to Make a Complaint
Get in Touch with Us:
We encourage you to contact us directly. You can reach us by: ◦ Phone: 01227 636 690 ◦ Email: ashley@volthammer.co.uk 1 Tell Us What Happened:
When you contact us, please share the details of your complaint. We’d like to know: ◦ What happened ◦ When the issue occurred ◦ Any relevant details to help us understand the problem 2 We’ll Review and Respond Promptly:
Once we’ve received your complaint, we will review it thoroughly and get back to you within 5 business days with a solution or update on the process. Plus a unique complaints reference number 3 We’ll Work to Resolve the Issue:
We aim to resolve any issues as quickly as possible. Usually within 14 days. However, in some cases, particularly if your complaint is of a complex nature, this may not be possible. If this is not possible for any reason, you will be informed of the delay, the likely length of the delay, and the reasons for it. Our goal is to ensure you are happy with the solution, whether it involves a repair, a refund, or another satisfactory resolution.
We’re Here to Help
If you need assistance or further clarification at any stage of this process, don’t hesitate to reach out. We are dedicated to ensuring your experience with Volt & Hammer Electrical is a positive one, and we appreciate the opportunity to serve you. Thank you for choosing us, and we look forward to resolving any issues quickly and effectively! Contact Us 
Phone: 01227 636 690 
Email: complaints@volthammer.co.uk
Feedback & Improvement
We value your feedback, both positive and constructive. If you have suggestions for how we can improve our service, please let us know! We’re always looking to better ourselves and provide a service that exceeds your expectations.
Important information
When making a complaint, you will be required to provide the following information in as much detail as is reasonably possible: ◦ Your name, address, telephone number and email address;
 ◦ If you are making a complaint on behalf of someone else, that person’s name and contact details as well as your own;
 ◦ If you are making a complaint about a particular transaction, the reference number;
 ◦ Further details of your complaint including, as appropriate, all times, dates, events, and people involved;
 ◦ Details of any documents or other evidence you wish to rely on in support of your complaint;
 ◦ Details of what you would like us to do to resolve your complaint and to put things right. (While we will make every
reasonable effort to accommodate such requests, we are not bound to take any action beyond that which we may be contractually or otherwise legally obliged to take)